This page is about money, not content. If you are here because an unexplained charge appeared, or because you subscribed to watch a series and now want out, the short version is above. What follows is the detail, dated, with the parts we could not verify marked as such.
Everything below was checked against the live catalogue on 30 September 2026. This site is an independent reference about Candy Shorts. It is not operated by Candy.ai or EverAI, and it cannot cancel anything on your behalf.
Does Candy Shorts auto-renew?
Yes. Every plan Candy.ai offers for the product, whether you reached it through candyshorts.com or through the Candy Shorts feed inside the Candy AI app, is a recurring subscription term. A subscription term does not lapse politely at the end; it renews and charges again unless you cancel before the renewal date. That is normal for the category, but it catches people out here for one specific reason: the two multi-month plans are heavily discounted and billed as a single up-front payment, which makes them feel like a purchase rather than a subscription.
| Plan | What you pay | Effective monthly | Discount badge |
|---|---|---|---|
| 1 month | $13.99 | $13.99 | None |
| 3 months | $26.97, charged once | $8.99 | 35% off |
| 12 months | $47.88, charged once | $3.99 | 70% off, “BEST VALUE” |
Read that as a cancellation table rather than a pricing table and it looks different. The monthly plan is the expensive one and the easy one to leave. The annual plan is the cheap one and the one that takes the decision away from you for a year. If you are not certain you want this for twelve months, the 70% saving is not a saving: it is $47.88 committed to a product you have seen two episodes of. What each tier actually unlocks is broken down on the Candy Shorts price page.
The charge on your statement says EverAI
Candy Shorts is operated by EverAI Limited, registered in Malta, and EverAI is the billing descriptor that appears on card and bank statements. Neither “Candy”, “Candy.ai” nor “Candy Shorts” appears there.
This matters more than it sounds. A recurring charge from a company name you have never heard of is exactly what a fraudulent charge looks like, and people dispute it with their bank before realising it is their own subscription. Before you file a chargeback, check whether anyone with access to the card holds a Candy.ai account. A disputed charge that turns out to be legitimate can get the account closed and makes any later refund conversation considerably harder. Who EverAI is, and where the genuine risks with this product actually sit, is covered on our page on whether Candy Shorts is safe.
How cancelling works, and where we stop guessing
In principle, and in common with essentially every subscription product of this shape, cancellation is self-service: you sign in to the account holding the subscription, open the account or billing area, and turn off the renewal. The subscription then runs to the end of the term you have already paid for and stops. You are not normally required to email anyone to stop a renewal, and you should be deeply suspicious of any third-party page that tells you to send card details somewhere in order to cancel.
Here is the part most pages in this niche would fake. We have not verified Candy.ai’s cancellation flow step by step, so we are not going to publish a list of menu labels and button names. We publish the catalogue numbers on this site because we counted them; we are not going to describe a screen we have not confirmed, because a wrong menu path is worse than no menu path: it sends you hunting for a button that is not there and burns the days before your renewal date.
What we can tell you usefully instead:
- Cancel on the account you actually subscribed with. If you signed up on candyshorts.com and on candy.ai with the same email, it is one account and one subscription. Two different emails may mean two.
- Cancel before the renewal date, not on it. With a three- or twelve-month term the renewal date is easy to lose track of: it is the anniversary of the day you paid, not the first of the month.
- Keep the confirmation. Whatever the platform shows you when cancellation succeeds, an email, a status line naming the date the plan ends, save it. It is the only evidence you will have if a charge lands anyway.
- Cancelling is not deleting. Ending a subscription and deleting an account are separate actions on nearly every platform, and we have not verified Candy.ai’s deletion process either. If you want the account gone as well as the billing stopped, treat it as a second job.
What happens to episodes you already unlocked
This is where the token model matters, and it is the question nobody else in this niche answers at all.
The catalogue is 128 series and 687 episodes, of which 241 are free and 446 are paid. Paid episodes are priced in tokens: 12 tokens per paid episode across 113 series, and 30 tokens per paid episode on the seven “Candy Creators” series that expose a price. The Candy Creators tier holds nine series in all, and they are the expensive ones, and worth saying plainly, since the names draw the searches: Riley Reid (four series), Bonnie Blue (two), Mia Malkova (two) and Sophie Dee (one) licensed their likeness for those characters. They did not film anything, and no original recording of these episodes exists.
A token spent on an episode is a completed purchase of that episode, not a rental attached to your subscription. So cancelling does not reach backwards. The episodes you spent tokens on were bought; they are not taken away when the plan lapses, in the same way that ending a subscription does not reverse a purchase you made while you held it. What cancelling ends is the recurring charge and whatever ongoing benefits the plan carried.
Unspent tokens are the awkward case, and we will be straight about it: we could not verify what happens to a token balance you never used, and we are not going to assert that it survives or that it is refunded. What the allowance is, we did verify: Premium includes 100 tokens a month on every plan length, read from Candy.ai’s own plan page on 30 September 2026. That is eight standard paid episodes (96 tokens) or three Candy Creators episodes (90 tokens) a month, the arithmetic that decides whether the subscription is worth it to you, and the reason a large unspent balance is unlikely to build up in the first place. If you are still working out whether the whole thing is worth the money, that is what our review is for.
Cancelling is not a refund, and the difference is the whole point
These two get searched as if they were one thing. They are not.
| Question | Cancelling | A refund |
|---|---|---|
| What it does | Stops future charges | Returns money already taken |
| Who decides | You, in the account settings | The operator, case by case |
| Typical outcome | Plan runs to the end of the paid term, then stops | Not guaranteed by anything we verified |
| Where it happens | Your Candy.ai account | Support, in writing, with the charge details |
If you paid $47.88 for twelve months yesterday and cancel today, cancelling stops the renewal in 2027. It does not return the $47.88. That is a refund request, it is discretionary, and we have made no attempt to characterise Candy.ai’s refund rate because we have not measured it and will not repeat figures we cannot stand behind. If you do ask, ask in writing, quote the EverAI descriptor, the date and the amount, and state what you are requesting in the first sentence.
The cancellation you never have to make
The most useful thing on this page is not a cancellation method. It is that you can evaluate this product substantially before there is anything to cancel.
119 of the 128 series give exactly two free episodes, and 120 episodes play with no account at all: that is episode 1 of most series, watchable before you have typed an email address. Episode 2 is free but wants a free signup. Episode 3 onward is where the money starts. That is a genuinely substantial sample, and it is documented on our page on watching Candy Shorts free.
Against our own commercial interest, since this site earns a commission when someone subscribes through it: if you want to watch one specific five-episode series and nothing else, one month is all you need. That series is three paid episodes at 12 tokens, which is 36 tokens, and a single month of Premium carries 100, so the honest route is one month at $13.99, cancelled straight away, not a term you are locked into. We have not verified whether tokens can be bought on their own without a subscription, so we are not going to tell you that they can. The subscription earns its keep only if you intend to work through a meaningful slice of a 687-episode catalogue, and 109 of the 128 series are five episodes long, so the depth people imagine they are buying often is not there. The annual plan in particular is a bet on twelve months of sustained interest in a format many people are finished with in two weekends.
Name variants, because the search results are a mess
You will see this written as candyshorts (one word, and the most common spelling by some distance), candy shorts, candy ai shorts, candy shorts ai and candy.ai shorts. They are all the same product: the vertical-video arm of Candy.ai, operated by EverAI, with two official homes at candyshorts.com and candy.ai/candy-shorts. Cancelling a “Candy AI” subscription and cancelling a “Candy Shorts” subscription are the same action on the same account: there is no separate Shorts-only billing relationship to end. If that distinction is still unclear, our explainer on what Candy Shorts is sets out how the feed relates to the wider Candy.ai product.
What we verified, and what we did not
Verified on 30 September 2026, from the live catalogue and Candy.ai’s own plan page: the three plan prices, their billing periods and discount badges, the EverAI billing descriptor, the 100-token monthly Premium allowance, the 12- and 30-token episode prices, the 128-series and 687-episode catalogue, and the free-episode rule.
Not verified, and therefore not stated anywhere above: the step-by-step cancellation path and the labels on those screens, the treatment of unspent tokens, whether tokens can be bought separately from a subscription, refund policy outcomes, any refund-complaint volume or review-site score, and the account deletion process. Two things above are reasoning rather than platform confirmation, and we would rather say so than pretend otherwise: that a term renews unless you cancel follows from these being subscription plans, not from a renewal notice we read; and that already-unlocked episodes stay unlocked follows from a token spend being a purchase rather than a rental. If you go through the cancellation flow and want to tell us what it actually says, we will check it and publish it with a date on it. Until then, a page that admits the edge of what it knows is more use to you than one guessing at a menu label.